Coronavirus (COVID-19) update during these uncertain times we want to reassure you that the safety or our customers, employees and partners are our highest priority – and we closely follow the latest guidelines from the World Health Organization (WHO) and local authorities.Our online store is operating as normal and our warehouse has taken all the necessary steps to meet the health and hygiene standards advised by the Austrian government in the current situation. Our customer service is available to answer any questions or concerns you might have.
Worldwide shipping
All orders are shipped from Vienna, Austria and we ship worldwide using Post AG.
Tracking
All packages have tracking number. Tracking information with be sent to you in a separate e-mail from POST AG when your order is being processed.
Delivery times
We dispatch all orders within 5-7 business days with POST AG. Some countries may have longer delivery time. Please get in touch if you need a more exact delivery time for your country/city.
Note! We can’t take responsibility for any delays out of our control, like customs delays etc.
Economy or Express
Depending on the shipping destination and what you order you can choose between Economy or Express shipping. Available shipping options are shown upon checkout. Note that we might ship your order in two or more separate packages and either with the same or different tracking numbers. You will receive all relevant tracking info by e-mail.
If you are not home upon delivery
If the delivery company are not able to make the delivery they will contact you either by phone or e-mail to schedule a re-delivery.
Shipping costs
All shipping costs will be shown upon checkout, however please be advised that local taxes and import duties may apply and is not included in the shipping costs.
Methods of payment
We accept payment with VISA, VISA Electron, Mastercard, American Express and Apple pay .
Returns and exchanges
Unfortunately due to custom orders, we do not accept refunds
Damaged Delivery
We do our best to ship your order in a safe and secure way, but if your order for any reason or in anyway arrive damaged, please let us know straight away so we can help you solve the problem.We always offer to send out replacements for damaged items.
If you do not want a new item shipped we kindly ask for you to initiate a return instead or make other arrangement with us.
Important
Please make sure to take photos of both the package and the damaged product and send it together with other relevant information about the claim to Office@ra-interior.com. Remember to also state you order number in the e-mail.
TERMS AND CONDITIONS
For more details and information about shopping at R|A Interior, please refer to our terms and conditions.
